Support

Something broken, confusing, or unsafe? Email info@networthk.com and a human will read it. We aim to reply within 2 business days, and we prioritise safety reports.

What to include

• Your username (not your password — we will never ask for it)
• What you expected to happen, and what happened instead
• Your device and OS version, and the app version if you have it
• A screenshot, if the problem is visual

Reporting a user or content

Use the in-app tools first — they reach our moderation queue immediately and carry the context we need:

• Report: tap the ⋯ menu on a profile, a map card, or a chat header — or long-press a message — and choose a reason.
• Block: the same menu. Blocking hides that person from your map, search, and connections, and stops any messaging in both directions.

We review reports and act on them typically within 72 hours. What is and is not allowed is set out in our Community Guidelines. If you believe we got an enforcement decision wrong, reply to our email or write to info@networthk.com with the subject “Appeal”.

If you are in immediate danger, contact your local emergency services first. Network-Networth is not an emergency service and cannot dispatch help.

Account and privacy requests

• Delete your account: see Delete your account.
• Access, correct, or export your data: email info@networthk.com — see the “Your rights” section of our Privacy Policy.
• Forgot your password: tap “Forgot password?” on the sign-in screen. The emailed link opens Network-Networth and lets you set a new one; links expire after an hour and work once.

Organizers

Questions about listing a community or event, or about promotion tiers and billing? Email info@networthk.com with “Organizers” in the subject.